- Full
Catalog
ACC is THE Catalog Call Center. We can provide
you with the best trained and most professional
call staff available. Our call centers have
full access to the Internet so we can provide
our staff with full interaction between
your catalog and consumer!
- 800
Response Lines
Virtual Catalogs, Dealer support, Direct
TV, Consumer response, you name it ACC can
do it! We completely support your program
with full on-line customer files.
- Internet
Call Center & Email support programs
Credit card processing, order entry programs,
Customer Service, and E-mail support. You
have a web site but....Who's servicing it
at 3:00 AM?
- Customer
satisfaction programs
Our outbound campaigns and Internet presence
allow us to specialize in these key areas
of marketing. With this specialization comes
our expertise.
- Call
Center Features:
Our professionally trained staff is available
24 hours a day, 365 days per year.
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We
have a market driven philosophy and all our
members are screened and trained to meet our
exacting standards. ACC also offers:
Integrated
Internet support
Credit
card processing, on line or in batch mode.
Fast
project set up.
Daily
file transfer and merge.
Upselling,
Cross selling and Conversion tracking.
Flexible
Export/Import Capabilities.
Unlimited
Report writing capabilities.
All
calls are recorded for quality and training
purposes
Automated
ZIP/State cross-checking.
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